Make the most of your system with a maintenance program that guarantees reliability and constant updates. Tecla Support offers you issues resolution, updates and technical consulting regarding your system.
Whether you are implementing a Tecla solution, we’re here to assist you with premium class on-going support.
Our in-house professional support team delivers support services around the World.

Technical support
GOLD PLAN

For customers that need a total coverage program

  • support 365 days, 24/24
  • by phone, email or chat
  • answer in 8 hours, to resolve the problem as soon as possible
  • access to costumer support portal
  • on site support (under budget)

Technical support
SILVER PLAN

For customers that do not need a total coverage program

  • support 5 days a week, 9.00-13.30/14.30-18.00 CEST (from Monday to Friday on working days)
  • by phone, email or chat
  • answer in 1 working day
  • access to costumer support portal

Software update

  • free update (with valid support subscription)