+39 0733 906414 support@teclasystem.com Customer support
Contact Request a demo
Channel origination & playout Live production & repurposing Live sports for rights holders House of worship Archive & digitisation Compliance & legal recording Hybrid & cloud migration Enterprise & corporate media All solutions

Capture

Ingrid Capture Ingrid Studio Panorama+

Discover

Synaxis — flagship MediaHive

Monetise

Dynamo Videologger Compare the platform
Professional services Support plans
About Tecla System Technology partners Case studies Work with us Contact
Events
Request a demo Contact us

Privacy policy

How Tecla System S.r.l. collects, processes and protects personal data, and what rights you have over it.

Editorial note — remove before go-live. The sections below reproduce the structure and the confirmed passages of the policy currently published at teclasystem.com. The definitive legal text must be carried over in full and re-checked by whoever owns data protection at Tecla System before this page is published.

Data controller

Tecla System S.r.l., Via Lauro Cappellacci 11, 62029 Tolentino (MC), Italy. VAT 01967400431.
Privacy enquiries: privacy@teclasystem.com

What personal data is processed

Tecla System will collect and process your name, address, gender, country of residence, date of birth, email, telephone number, purchasing behaviour, company details, site usage data and platform preferences.

Purpose of processing

We collect information when you access our services, sign up for newsletters, participate in webcasts, contact support, or create an account. The data collected includes contact details and usage information, and in some cases — such as job applications — data of a more sensitive nature.

Legal grounds for processing

Website access and use

When entering our websites, or using an online service, we record the information necessary to provide you with access, for the operation of the website, and for us to comply with security and legal requirements.

Responding to requests

Information is collected in order to fulfil customer requests, process orders, provide support and maintain business relationships.

Connected services

We collect data relating to HR and recruitment, product support, demonstrations and documentation.

Support and careers

Specific personal data is collected for the support platform and for recruitment purposes, including case notes and CVs.

Marketing

When you visit our websites or use our services we may provide you with personalised information.

Consent

Where we process your personal data to enhance your user experience, we do so on the basis of your consent.

Who has access to your personal data

Tecla System is an international company with a cross-functional team, and our employees and collaborators frequently travel while still needing access to data. Data may be transferred outside the EU/EEA with appropriate safeguards in place. Personal information may be subject to disclosure to government agencies pursuant to judicial proceedings, court orders or legal process. Access is restricted to employees who need the data to perform their duties.

How long data is stored

Tecla System will not retain personal information for longer than is necessary to fulfil the purposes for which it is processed, including securing our processing and complying with legal and regulatory obligations.

Your rights

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data in certain circumstances.
  • Object to processing of your data.
  • Extract your personal data in a machine-readable format and transfer it to another controller.

To exercise any of these rights, write to privacy@teclasystem.com.

Cookies

[[ Cookie policy — to supply ]] This site as delivered loads no third-party scripts, no analytics and no tracking cookies. If analytics or marketing tags are added later, this section must be completed and a consent banner introduced.